Cruelty Free Lash Shop has a simple and easy to understand return policy.


In the unlikely event your products arrive damaged or you have changed your mind, let us know within 14 days and we'll arrange a return. If your item is returned within 14 days of telling us we'll exchange or refund the item, depending on what you request.


Where you have simply changed your mind all items must be in their original packaging, unopened and unused. Due to the nature of the products (false lashes) if they have been clearly used we cannot offer a refund or exchange (unless faulty).


If you have received the items as gifts please contact the person who bought them to arrange the return. We are only able to refund their original buyer. We cannot disclose any of their information to you.


If you have any questions or wish so arrange a return email