Help

 

If you need any help shopping with Cruelty Free Lash Shop please check our FAQ below. If you cannot find the answer to your question please get in touch via our contact page.

 

PRODUCTS

 

How do I use the lashes?

Carefully remove the lash strips from the cardboard backing.  Trim the lash width if required.  Apply a small amount of lash glue along the base.  Beginning from inner corner of the eye fix the lashes just above your natural lash line.  Press gently along the base to fix in place.

Do your lashes contain any animal hair?

No our lashes are all 100% cruelty free and are made from a synthetic hair and cotton thread. They contain no animal products at all. They are also suitable for vegans.

 

How many times can you wear each pair of lashes?

It really depends how well you look after them. If they are taken off carefully and stored safely you can get up to 15 wears from each pair.

 

How are the lashes packed?

Each pair of lashes is attached to small card strip to keep their shape and hold them in place. They are placed into small aluminium pots to keep them safe. The pots can be used to store your lashes, other small items or recycled.

How do I use the brush soaps?

All of our brush soaps contain a complete guide, but using them is very simple.  Wet your dirty brush under a warm tap and rub it against the soap surface until a foam forms.  Rub the bristles from the base to the tip under slow running water to remove any dirt or debris.  Rinse and lay down flat to dry naturally.

What are the brush soap ingredients?

Our brush soaps only contain natural ingredients.  For legal reasons we have to certain names for some ingredients that can make them sound very unfamiliar.  The guide contained in each brush soap explains what these ingredients actally are.  For a full ingredient list please visit the product page.

Are the brush soaps suitable for vegans?

Yes

 Do the brush soaps contain palm oil?

Yes they do.  We only used palm oil certified sustainable by RSPO (Roundtable on Sustainable Palm Oil)

Where is Cruelty Free Lash Shop based?

We are based just outside Birmingham in the UK. All orders are shipped from the UK.

 

Do you offer a professional make up artist discount?

We do.  If you are a professional MUA and would like to find out more please get in touch here

 

PAYMENT

What methods of payment does Cruelty Free Lash Shop accept?

We accept VISA, Mastercard, American Express and PayPal. All card payments are made via Stripe, our secure online payment processor.

 

DELIVERY

How much do charge for delivery?

There is no delivery charge for UK orders. For international orders please see our delivery page for more information

 

How long does delivery take?

Please see our delivery page for more information.

 

RETURNS

What is your returns policy?

We have very simple and easy to understand returns policy which can be found here

 

How do I return an item?

Simply email us via info@crueltyfreelashshop.com with the details of your order. Alternatively, use the contact form here

 

How long does it take to receive my refund?

As soon as we have have received your return and confirmed it qualifies for a refund or exchange it will be actioned that day. Refund make take a couple of days to reach your account depending on your bank, and exchanges will be shipped via our standard postage.

 

OTHER

Do you work with influencers?

We don't pay anyone to say they use / like our lashes. We prefer honest and organic reviews. We sometimes send make up artists, bloggers and other individuals some of our lashes to try without any obligation to post about them or to be offered in their give-aways. If you think you might be interested get in touch with or Social Media team via Instagram, Facebook or twitter.

 

Do you offer a professional MUA discount?

We do. Get in touch via our social media or contact page

 

Do you offer a wholesale service?

Yes we do. You can find full details here.